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Network Administration
Routing, switching, monitoring, optimization
System Administrator & Technical Support | Enhancing IT Operations and Providing Outstanding User Support**
As a dedicated System Administrator with a focus on Technical Support, I specialize in optimizing IT operations to ensure seamless functionality across all systems. My goal is to deliver exceptional user support that not only resolves issues but also enhances overall productivity. Through proactive management and troubleshooting, I strive to create an efficient IT environment that meets the diverse needs of users. Whether it's configuring servers, managing networks, or offering tailored solutions, I am committed to providing reliable support and fostering a positive technology experience for everyone.
Experienced IT Help Desk Administrator with a strong background in network support, system troubleshooting, and IT infrastructure management. Adept at resolving technical issues and providing both remote and onsite support to users. Proficient in utilizing various networking and security systems, including Mikrotik, Fortinet, and Kaspersky Antivirus. Recognized for delivering efficient and timely IT solutions, complemented by a commitment to continuous learning and embracing new technologies.
Key Skills
• IT Help Desk Support
• Network Administration (Mikrotik, Fortinet)
• Remote Desktop Support (VPN, RDP)
• Hardware and Software Troubleshooting
• System Security and Antivirus Management (Kaspersky)
• Active Directory & Office 365 Administration
• Data Backup and Recovery
• Fundamental knowledge of API development
Technical strengths I use to solve problems and deliver results.
Routing, switching, monitoring, optimization
RouterOS, firewall rules, hotspot, VLANs
Firewall configuration & VPN
AV policies, central management
System admin, shell scripting, services
User & group management, GPO
Exchange, Teams, licensing
Incident response & fixes
Secure remote access & gateway setup
Deploy, reverse proxy, SSL, performance
Containerization & deployment workflows
Strategies, snapshots, disaster recovery
Logs, metrics, uptime & notifications
Automation & small tools
Clear reports SLA driven
OS & network-level best practices